Return Policy

The Mystic House Return Policy

The Mystic House Return Policy

The Mystic House wants our customers to be satisfied with their purchase of goods or services from us and will do what we can to make that happen up to and including returns or exchanges of merchandise provided they meet the requirements listed below.

  • Returns and exchanges must be processed within 30 days of original purchase date unless noted otherwise in the listing.
  • Item must be returned in original, unused condition with all original packaging.
  • Customer is responsible for return shipping costs and ensuring item is undamaged during shipping and is received by The Mystic House prior to expiration of return policy. We recommend insuring packages and choosing a reputable shipping company.
  • Refunds will be issued as paid to original buyer's card. Refunds may also be in the form of store credit. Store credit will be in the amount of original purchase price plus 10% bonus.

Items Not eligible for return and will not be issued refunds are as follows.

  • Any Food or perishable products may not be returned.
  • Any item marked as Final Sale in the listing or as part of a liquidation.
  • Custom orders can not be refunded but customer may be issued a store credit for any deposits or payments made at the discretion of The Mystic House.
  • Clothing or other items that have been worn, altered or otherwise used.
  • Any item or product that is marked as non-returnable in the category or product description.

Additional Information

  • Under no circumstances shall a refund be issued for more than the original purchase price. Items purchased on sale or at a lower price will not be refunded at normal pricing even if the item is no longer on sale.
  • If you purchased an item at one of our flee market sales or other event and not thru the web site, please contact us for instructions and eligibility for returns.
  • The Mystic House reserves the right to make modifications to the return policy at anytime as stated in the Terms of Service, however, unless prohibited by law, the Return Policy in effect at the time of the purchase will govern.

Thank you for reviewing this policy. If you have any questions or require more information prior to making your purchase, please let us know.

The Mystic House

 

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